By using this site, or ordering from it, you acknowledge that you have read, understood, and agree to be bound by HeatsinkFactory.com's policies. Please review our terms and policies.

:: Canadian Shipping Policy
Customers are responsible for all import fees associated with order delivery. UPS will charge you an import fee (Duty, GST-Customs, Brokerage, PST, and/or Duty Disbursement) if shipping through UPS Standard. Upon delivery of your shipment you will be required to pay these fees in order to receive your shipment. UPS Worldwide Express shipping methods are faster and cover some, but not all of these fees. If you refuse to pay these fees and not accept the shipment, FrozenCPU.com will ONLY refund the cost of the product minus a 20% restocking fee. We will not refund the shipping cost paid at the time of the order. USPS shipping is available for Canadian customers to also help avoid some, but not all, import fees. Please keep this in mind during checkout. Due to the fact that these are government fees HeatsinkFactory.com cannot waive or refund these fees.

Be aware UPS charges a brokerage fee to Canada for all orders over $20.00. This is an additional payment (~$40.00) due UPS upon Delivery.

Currently there is no fee if you send via US Postal System.

:: Domestic Shipping Policy
HeatsinkFactory.com ships each order via FedEx or USPS. Rates are automatically calculated by FedEx or USPS Online Shipping Calculator by accordance of weight.

Shipping charges are not included in the price of the item.

Shipping time is not guaranteed; shipping cost is also not guaranteed.

We are sorry, but we cannot refund the shipping charges for weather related delays.

HeatsinkFactory.com does not take responsibility for delayed arrivals on packages shipped to rural areas.

HeatsinkFactory.com does not take responsibility for delayed arrivals due to closed or delayed airport activity.

HeatsinkFactory.com sometimes ships signature required based on the value of the order, shipping method and location of resident or business.

HeatsinkFactory.com is not responsible if a package does not arrive at the scheduled delivery date as a result of Customer not being at the shipping location to sign for the package.

HeatsinkFactory.com is not responsible for USPS packages with delivery confirmation numbers that declare the package as delivered but the customer cannot "find" the package. As for orders using FedEx shipping methods, FedEx will do their best to search for the "missing" package by filing a trace. If FedEx deems the package missing, an insurance claim can be filed and a replacement order can be shipped out. Unfortunately, USPS does not provide this service and as a result, HeatsinkFactory.com cannot blindly send out a replacement order if a customer claims their USPS package as "missing" when the delivery confirmation number says the package was delivered at the appropriate location. This is why HeatsinkFactory.com strongly recommends selecting FedEx shipping methods over USPS shipping methods.

:: Exchange and Cancellation Policy
From time to time, HeatsinkFactory.com may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with HeatsinkFactory.com's exchange policies in effect on the date of the exchange.

We ask that you make sure when you place your order that you have educated yourself on the products and realize before you finalize your order that changes or cancellations will result in fees.

Due to the sheer volume of orders we receive we only accept cancellations or changes on any orders through the phone during business hours. A 5% Service Fee will be deducted on all canceled orders even though the order hasn't shipped.

If a shipped order is refused or returned undeliverable there will be a resulting 20% restocking fee, a $10.00 Service Fee and no refund on shipping.

ORDER CANCELLATIONS ARE ONLY ACCEPTED OVER THE PHONE. NOT BY EMAIL OR FAX.

:: Payment Policy
HeatsinkFactory.com accepts Master Card, Visa, Discover Card, American Express and PayPal for online purchases.

:: Privacy Policy
HeatsinkFactory.com knows that you care how information about you is used and shared, and we appreciate your trust.

HeatsinkFactory.com takes every precaution to protect our users' information.

HeatsinkFactory.com does not reveal or sell any credit card information and your credit card information is not stored after submission to our payment gateway provider.

When users submit sensitive information via the website, your information is protected both online and off-line. Our order system has numerous checks and balances designed to stop and prevent fraudulent orders from passing through so we ask customers ordering through our website to please make sure to have your credit card has both your shipping and billing addresses listed on file!

We take fraud very seriously and we will prosecute to the fullest extent of the law. We have caught fraudulent credit cards before and we will continue to catch them as our system is designed to flag even the most remotely suspicious orders.

We strongly suggest you do NOT try to fraud us as Internet/Mail Order fraud and credit card theft may seem simple but are very serious crimes.

All of our users' information is classified and restricted.

:: Return Policy
DAMAGED ITEMS:
All FedEx/UPS packages are fully insured. If you receive a damaged package, you must notify us immediately by phone 1.877.243.8266.

Sending back damaged merchandise voids the shipping insurance and no credit will be given. Damaged packages must be held for five days with original packaging for FedEx/UPS inspection.

RETURNS:
Products returned for credit must be received within 30 days of invoice date and a 20% restocking fee will apply.

HeatsinkFactory.com will not assess a restocking fee for defective products.

A qualified HeatsinkFactory.com technician will test each returned product for defects.

Water cooling products, custom or customized products and cases are returnable for repair or replacement only.

All returned items must be in like new condition with all related parts including screws, manuals, etc. If you have lost, thrown away, scratched or opened sealed boxes or bags - we will not accept the item!

Returns will not be accepted without a copy of the receipt and a note detailing the problem. We ask that customers please call ahead to confirm whether an item needs to be replaced or returned.

WARRANTIES:
FrozenCPU.com, Inc. services and any other modifications - custom or not - may void the manufacturer's warranty of your product. If you would like to know about the modified product you are purchasing, please call our offices for specific information.

Manufacturer's warranties may be void if a product has been tampered with in a way in which it was not designed.

SHIPPING:
Customers are responsible for ALL return shipping charges on merchandise for any reason. Please ship using a carrier that provides a tracking number, insurance and proof of delivery. We recommend FedEx.

Heatsinkfactory.com will not be responsible for items lost by the carrier.

Valid proof of delivery must include the receipt signature of an authorized HeatsinkFactory.com employee.

SPECIAL / CUSTOM PRODUCTS:
Certain products cannot be returned or exchanged.

Water Cooling products, customized products, phase change products, thermoelectric (peltier) products and certain specially marked products are not accepted for returns due to the custom or delicate nature of the products. If one of these products is defective, replacement services may be provided.

SHIPPING CHARGES FOR RETURNS:
Heatsinkfactory.com provides shipping to the sender only.

Unless otherwise noted, shipping on products and returns is non-refundable, and returning a product comes at the expense of the customer. Customer will be responsible for paying shipping to Heatsinkfactory.com for parts, accessories and barebones.

:: Same Day Shipping Policy
Orders placed before 6:00 PM Eastern Standard Time (18:00 Hours EST M-F) will be handed over to the chosen Shipper by the final pickup time. If the order is not in stock or for some unusual reason the order cannot be given to the shipper by the final pickup time, the customer will be contacted by the provided information.

Custom or modified orders, custom cases, testing, wire management, windows, switch installation or any other form of modification, will not be covered by the Same Day Shipping guarantee. Any order that requires a product to be removed from its retail packaging will not be covered by the Same Day Shipping guarantee. Usually we are successful in shipping sleeved orders out same day, but they cannot be guaranteed. USPS orders are not covered or guaranteed to ship due to the variation of our postal pick up time.

Mondays and Fridays are the days with the highest volume of orders and are most likely for custom orders to be delayed. Same Day Shipping is a service that we strive for but is NOT GUARANTEED.

All orders ship from our address below:

HeatsinkFactory.com
311 East Chestnut St.
East Rochester, NY 14445

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

By placing an order with us - you agree to all of our terms and policies - including the shipping policies mentioned above.